Even that's not 100% true because it's perfectly acceptable from an RFC standpoint for any server along the way to just block ICMP ping requests so your plot could die at the first hop and you could still have a perfectly functional network connection to your desired host for real traffic. The only time ping plotter can help you find a problem is if there's a problem with the last hop, then you can go back and down the line and find where that problem starts, that will be the link that's most likely to have a problem. The last hop is perfect, you are dropping 0 packets, the ping times are consistent, it doesn't matter a single bit what any other hop before the last one is doing if the last one is good, they could all drop 99% and the 1% that returns could be 10000ms but if the last hop is 100% and ping time is good for distance traveled, none of the other hops matter. Please let us know how it goes! If your issue persists don't hesitate to contact us." Lastly, right click on your WorldofTanks.exe, select Properties, navigate to the security tab, and set the program to always "Run as administrator". In addition, if your ISP provide any kind of security service please ensure that it is not blocking WoT. To configure your router you might use as reference, it contains detailed info on how to set up ports on almost any router.Īlso make sure that you have added WorldOfTanks.exe and WOTLauncher.exe to your Firewall/Anvi-Virus's exception/allowed lists.Ĭhoose your Operating System and select the link below for more information on Windows Firewall: To have Voice chat working properly, please, forward the following ports: UDP 3478, 3479, 5060, 5062, and 12000-29999 We would also like you to ensure that you have following ports open for WorldofTanks.exe and WotLauncher.exe in your antivirus/firewall/router settings: During the first game start, add the game application to the trusting list. Please make sure your antivirus software or firewall does not block the client connection with the server. This is an indication of a firewall, anti-virus, or other program blocking your WoT. You are experiencing 100% packet loss on your first three hops. The real problem seems to be with your connection. Please redownload your drivers (even though they are up to date) and ensure you select the "Clean Install" Option, which will remove previous drivers. That isn't the cause of this issue, but you should reinstall them as it could cause future problems. Your computer is up to spec, however we did note your drivers are unsigned. I tried contacting AT&T twice, but that was an exercise in futility. I should note that I get the same packet loss no matter which of those servers (, etc) that I trace. I did forward all the ports they mentioned, and I checked the firewall, with the same results. I have included the report, and the response I got from them. This graph provides the three most important metrics graphed simultaneously: Jitter, Packet Loss, and Latency.I'm waiting for World of Tanks tech support to get back to me, and I can't think of a better place to ask for help than here. To provide the most complete information, we recommend running the test for a minimum of 2 hours or for at least the duration of your business hours, if not 24 hours. From this, the 8x8 Network Engineering team can provide recommendations to resolve the issue.Ī complete graph is created showing the results over the duration of the test. This information is read by 8x8’s Network Engineering team (or your IT Staff) to identify where packet loss or latency is being introduced into the call. Over time a graph is created to the right of the application providing statistics of packet loss and latency for each individual hop between your PC and the data center. The testing for Google will be used for a baseline. Right-click on Min and add the Maximum Latency field.In the target field type in, or the closest top-level domain for the region. Click the + at the top left of the program to create a new trace.Also ensure Focus is set to '' All'' and Interval is set to '' 2.5 seconds''.Right-click on the top bar, over Avg, Min, Cur, and check Maximum Latency.In the Target Name or IP field, enter the IP address of the recommended data center.After PingPlotter is installed and running:
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